Brain in Business

Hi all
Can anyone recommend provider(s) with experience in med / large retail customer service learning programmes; specifically partnership with internal project team on development and delivery elements?
I'm exploring options of external support to achieve a project deliverable: Development / delivery of customer service training to 15,000 people (UK based) before Christmas trading period (plus means for any future new starters to be trained in induction period.
Any suggestions would be very welcome!
thanks

Hi Holly,
Thanks for posting this on the forum - it's just the sort of thing we want to have on here.

For your 'Customer Service Providers' I suggest you look no further than Ann Grindrod. I know it's a bit cheesy, seeing as I work with her, but she has had loads of experience in the retail sector and also ran and delivered a major customer service project for a major client. I worked with Ann on the project but she was the driving force. We worked really closely with the internal team to deliver a 2 day programme to fundamentally change the way the organisation thought about customers. We ran a Train the Trainer to give ourselves a team of 8 trainers who trained over 1000 participants across the country and the project was a huge success.

I know Ann was recently talking to one of the key co-ordinators who was telling her about the lasting impact the training had on the organisation.

And one of the agencies who spun out of the original organisation has just had her in to run another customer service programme.

Give Ann or me a call and we can give you more details.
Regards,
Stella